Frequently asked questions
Please check this FAQ first before contacting us.
FAQ
1. What products do you offer?
We specialize in building custom PCs, selling PC parts and accessories, as well as offering laptops. Whether you're a gamer, business, or general consumer, we have high-quality tech products to suit your needs.
2. How do I place an order for a custom PC build?
To place an order, simply send us a message on whatsup, Facebook page inbox or call us. You can select your preferred parts and accessories. If you're unsure, our team is available to provide recommendations based on your needs (e.g., gaming, workstations, or general use).
3. Do you offer shipping?
Yes, we offer for all of Iraq/Kurdistan shipping. Shipping times and costs will vary depending on your location and the weight of the order. it starts from 6h up to 72h.
4. What warranty do you offer on your products?
We offer warranties on all our products, which vary depending on the item. For example, PC parts generally come with a [3~5 Years] warranty.
5. What is covered under warranty?
Our warranty covers defects in manufacturing and hardware failures that occur during normal use. If you experience any issues with your product during the warranty period, we will repair or replace it based on the warranty terms.
6. What is NOT covered under warranty?
Warranty coverage does not apply to damages caused by user mishandling, unauthorized modifications, accidental damage, or software issues. For detailed terms, please check our Warranty Policy.
7. Are the parts used in custom PC builds of high quality?
Absolutely! We only use high-quality, reputable brands for all of our custom PC builds and accessories. Each component is carefully selected to ensure optimal performance, longevity, and reliability.
8. Do you offer any support after purchase?
Yes, we offer post-purchase support for any technical issues, including cleaning.
9. What should I do if my product arrives damaged or defective?
If your product arrives damaged or defective, please contact us within [3] days of receipt. We’ll assist you with returns, repairs, or replacements as per our [Damage & Defective Policy].
10. Do you offer business-to-business (B2B) services?
Yes, we offer special services for companies and businesses, including bulk orders, custom solutions, and special pricing. Please contact us directly for more information.
